Refund policy

Returns & Refunds Policy

Last Updated: October 2026

At The Cornwall Hamper Company, we want you to be delighted with your purchase. This Returns & Refunds Policy explains your rights and our procedures for returns, refunds, replacements and damaged goods. This policy has been designed to support our obligations under UK consumer law and to provide clear information for customers shopping through our website and Google Shopping listings.

1. Contact Us

If you have any questions about a return or refund, please contact us:

Cornwall Hamper Company
Email: hello@cornwallhampercompany.com
Website: www.cornwallhampercompany.com

Please include your order number and details of the issue when contacting us.

2. Your Right to Cancel

If you have purchased non-perishable goods online, you may have the right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel, please notify us in writing by email within the cancellation period.

Returned items must be:

  • Unused and unopened
  • In their original packaging
  • In a resaleable condition

Refunds will be processed after the goods have been received and inspected.

3. Exclusions for Perishable Food and Personalised Products

Due to the nature of our products, we are unable to accept returns or provide refunds for:

  • Perishable food items
  • Fresh bakery products
  • Products with a short shelf life
  • Personalised or customised items
  • Gift hampers containing food products where the seal has been broken

Unless the products are damaged, faulty, incorrectly supplied or not as described.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the item and packaging where applicable

We may offer:

  • A replacement item
  • A partial refund
  • A full refund
  • Store credit

We reserve the right to request further information before processing a claim.

5. Returning Non-Perishable Products

Where a return is accepted, customers are responsible for returning items safely and securely.

Unless the item is faulty, damaged or supplied in error:

  • Return postage costs are the responsibility of the customer.
  • We recommend using a tracked delivery service.
  • We cannot be held responsible for items lost in transit during return shipping.

6. Refund Processing

Once approved, refunds will be issued to the original payment method used for the purchase.

Refunds typically cover:

  • The purchase price of the returned item
  • Any applicable standard delivery charges where required by law

Refunds do not normally include:

  • Premium delivery services selected by the customer
  • Return postage costs where the return is not due to our error

Processing times may vary depending on your payment provider.

7. Hampers as Combined Products

Many of our hampers contain products sourced from multiple artisan suppliers.

Where a single component within a hamper is damaged or faulty, we may:

  • Replace the individual product
  • Provide a partial refund for the affected item
  • Replace the entire hamper where appropriate

The remedy offered will depend on the nature of the issue.

8. Delivery Issues

If tracking indicates a parcel has been delivered but you have not received it, please contact us as soon as possible.

We will work with the courier to investigate the delivery and determine the appropriate resolution.

9. Incorrect Delivery Information

Customers are responsible for ensuring delivery details are accurate before placing an order.

Where an order cannot be delivered due to incorrect information supplied by the customer:

  • Additional delivery charges may apply.
  • Refunds may be reduced to cover costs already incurred.

10. Return Policy Summary

Situation

Return Accepted?

Refund Available?

Faulty goods

Yes

Yes

Damaged in transit

Yes

Yes

Incorrect item supplied

Yes

Yes

Non-perishable unopened goods within cancellation period

Yes

Yes

Perishable food products

No*

No*

Personalised products

No*

No*

* Unless damaged, faulty, incorrectly supplied, or not as described.

11. Google Shopping & Merchant Centre Information

Our return policy provides information regarding:

  • Accepted return methods
  • Return conditions
  • Refund eligibility
  • Return costs
  • Return timeframes

This information may be displayed within Google Shopping and related services.

12. Statutory Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws in England, Wales, Scotland and Northern Ireland.

The Cornwall Hamper Company is committed to providing fair resolutions and excellent customer service for every order.